Cancellation Policy

(Updated Oct 2020)

We recognise the difficulties and uncertainties that many of our travellers are facing due to the global COVID 19 crisis. At the same time, we have to balance the needs of our travellers with the needs of our chalet owners, so we have updated our cancellation policy as follows:

For all arrival dates until 30 November 2022 we are offering free cancellation for any reason up to 60 days before travel.

During the 60 days before arrival, in case new government rules occur which block the vacation, for example a requirement to quarantine either during the vacation or on return home, or a restriction in the number of people who can meet together in La Tzoumaz, or a forced closure of the whole ski area related to COVID-19, then we would offer a full refund providing that the vacation is cancelled within 14 days of the new rules being announced.

In case the clients wish to maintain the reservation even when new or existing rules would block the reservation from happening, then a cancellation fee of 50% will apply if these reservations are subsequently cancelled.

Please note that our refund policy does not cover the fees paid to any booking website as these fees are beyond our control so we can only refund 100% of the price paid if you book directly with 4vallees4saisons.