Following the coronavirus outbreak we have relaxed and updated our cancellation conditions as follows:
If you had a 2019/20 winter booking with us
We fully refunded all clients who had to cancel their holidays after the governmental restrictions on social distancing and travel to Switzerland were introduced. We considered that the early closure of the ski domain represented a change in the product we were able to offer you versus what was booked, and so it seemed the right thing to do.
If you would like to make a new booking
It is a very quiet village now that the ski season has ended so it is perhaps easier here to manage social distancing and self-isolation. The mountain views are still beautiful, and the footpaths remain open for snowshoe hiking and walking.
We are offering “free cancellation until 30 days before, and 90% refund at any time” for any new bookings made from now for travel dates before 30th September 2020.
If you have a 2020 spring/summer booking with us
We have updated our cancellation conditions and all existing bookings up to 30th September are now eligible for “free cancellation until 30 days before, and 90% refund at any time”
Feel free to contact us at firstname.lastname@example.org if you already wish to cancel under the standard conditions. Your travel insurance may be able to cover any cancellation fees for you. Otherwise, we recommend that you take a decision as close to your departure date as possible.
If you wish to stay in Autumn or Winter 2020/21
For any cancellations made before September 30th 2020, a full refund is available for any Autumn or Winter 20/2021 bookings.
Also for any non weather-related closure of the entire ski domain for a prolonged period during winter 2020/21 we will offer a full refund. This also applies if the ski resort is open, but either your own government or the Swiss government blocks international travel to/from Switzerland.
Our standard cancellation conditions still apply in the following circumstances: Bookings for Winter 2020/21 that are cancelled after 30th September 2020 in the event that the ski domain is operating normally, and international travel is possible. As a reminder, these are our standard conditions: “For cancellation up to 2 months before arrival (or upon resale) the fee is 15%. Up to 1 month / 80%, thereafter / 90%.”